If you have issues recognizing or reconciling a TRANSAQ charge, you can send us an email at support@transaq.io. We’ll do our best to investigate and clarify all we can.

Because global payments are hard.

You’d be surprised at how many people can’t buy what they want because of little complications between networks and local banks. If you purchased from one of our merchants, we probably saved you both some hassle, and maybe a few phone calls.

Refunds are handled by the merchant you purchased goods/services from and are subject to their refund policy. If you have an issue with the goods/services you purchased, reach out to the merchant outlining the issue in a civil and detailed way. If you have issues getting in touch with the merchant, send us an email at support@transaq.io.

Just a business device (e.g., mobile phones, employee tablets) and standard internet access. The platform supports major e-commerce integrations and offers easy POS options for in-person payments.

Certain optional (advanced) features are only available on mobile with Android 11+.

Simply visit our app and register. Provide basic business or personal details, verify your identity, and once approved, you can begin accepting payments immediately—no monthly fees, commitments, or minimum volume required.

We currently support the USA and the Caribbean, but we’re constantly deepening our relationships with our financial partners to empower more merchants and customers to transact better and easier.

We want to hear about YOUR situation in YOUR own words, so if you want a chance to be part of our pilot in your territory, shoot us an email at info@transaq.io and tell us about your business, industry, volume and your pain points.

You need a local bank account in your country. You can add other accounts and use them for payouts, but you can only receive payouts if your core local currency account is operational.

Most users can complete registration and begin processing payments within 1–2 business days after submitting the necessary documents for verification. We might request additional information or document resubmission if your submissions are found to be inaccurate, conflicting or faulty.

Settlement cycles can be configured based on your needs. Standard settlement typically occurs weekly. Some merchants opt for flexible or on-demand payouts.

Yes. You can easily generate secure payment links and share them via email, text, or social media for quick remote payments. This is ideal for customers who are security-minded, or less trusting/tech-savvy, who might prefer to pay privately on their own devices.

Once you generate a payment link, you can send them to your customer or present a QR code for them to scan. They can then pay from the privacy and security of their own phone, right in front of you.

If Tap-to-Pay’s enabled, you can present the device (phone) for the customer to hover their card/phone and complete the transaction.

The platform supports high-throughput merchants.

We’re working on making this easier so you can store product catalogs, re-use transaction details, and shave seconds off your process.

 No. We don’t charge any monthly fees, commitment costs, or minimum transaction requirements. You only pay a transaction fee when you make a sale or accept a payment

Our transparent pricing structure is visible on our pricing page (in-app as well).

Our multi-currency features leverage favorable exchange rates from our service partners and we try to minimize your foreign exchange exposure by default. Special settlement flows may incur a foreign exchange fee, which we pass on to you. See our pricing page for more details.

Yes, depending on your situation.

By delegating POS permissions to a capable smartphone, you can process payments of any type so long as you and the customer have internet access. Tap-to-Pay functionality allows high trust merchants to ditch card readers and process face-to-face payments as long as you have internet access.

You can even allow employees/managers to send payment requests on behalf of the business from their own mobile devices without risking leakage of card, details or customer/business information.

Our infrastructure partners offer 99.999% (five 9s) uptime. As long as you have reliable internet, you can process payments. This eliminates the need for multiple machines “just in case”.

We understand that different territories have varying ISP quality, and we do out best to make our platform responsive for all merchants and users.

Absolutely. Each location can have a single main device (or a few) plus manager/employee devices operating under controlled permissions. This cuts down on hardware costs and mitigates the risk of equipment failures.

Yes. Your dashboard shows transaction volume, revenue, dispute rates and other critical payment metrics.

Yes. Using our ABAC permissions, you can assign or restrict specific roles and privileges at a granular level to maintain the principle of least privilege.

Yes. Activity logs are maintained so owners or admins can see who performed which actions and when.

Absolutely. You’ll have access to all transaction details, including fees, chargebacks, and settlement histories, which can be downloaded at any time.

Data exports are provided in multiple formats (CSV, XLS, etc.), making it easy to feed into QuickBooks, ZohoBooks, Excel, or other accounting tools, but no dedicated adaptors or special functyion integrations exist at this time.

We assist merchants in managing disputes and chargebacks with transparent processes and support documentation, but final responsibility rests with the merchant.

There’s no contract lock-in. You can pause or cancel anytime by contacting support at support@transaq.io.

We accommodate both USD and local currency payments, and we settle to USD by default. You can configure your account to accept multiple currencies. We automatically recognize the transaction currency and calculate settlement in the appropriate currency.

This is cheaper for most merchants, as it dodges the typical foreign exchange fees (e.g. like with PayPal). This can be useful for global merchants, who often have to pay bills in USD, as our financial partners typically give us better rates than merchants get from their banks.

Local currency settlement is an option, but then we can’t avoid the exchange fee and we pass it onto you. We’re always deepening our connections to regional networks in an attempt to bring you the best possible options for transacting.

Yes. You can configure different transactions to be settled in different currencies, leveraging favorable exchange rates from our financial partners.

Not usually. We work under a unified, global framework that covers multi-region operations. In many cases, you can manage all your currency flows under one account with flexible settlement routing.

Transaq operates as an ‘Agent of the Payee.’ This means you assume any relevant tax implications in your jurisdiction. For cross-border or e-commerce outside your territory, you may need to consult a tax professional for local obligations.

At this time we do not offer a global tax solution, but if you’re already processing payments and you’re interested in offloading your tax completixy, shoot us an email at info@transaq.io.

Yes. We offer plugins for major e-commerce platforms (WooCommerce, Shopify, etc.) so you can tailor the checkout to match your brand’s look and feel.

More customization and branding features are constantly being added.

Coming soon.

Right now we’re focused on making global payments easy. Once we’re confident we’re maximizing your conversions, we’ll give you tools to tackle atypical integrations.